Track Order

Track Your Order

Enter your order number and the email address used at checkout to get a real-time status update on your shipment.

Your order number can be found in your order confirmation email (format: #XXXXX). Make sure to use the same email address you provided at checkout.

Didn't Receive a Tracking Email?

Tracking information is sent automatically once your order dispatches from our facility. If you haven't received a shipping confirmation email within 5 business days of your order date, please check your spam/junk folder first, then contact us at info@aesthetify.shop with your order number.

Understanding Tracking Statuses

Order Confirmed, We've received your order and it's in our processing queue.

Dispatched / In Transit, Your order has left our facility and is with the carrier. Tracking updates may take 24-48 hours to appear after dispatch.

Out for Delivery, Your package is with the local carrier and scheduled for delivery today.

Delivered, The carrier has marked your package as delivered. If you haven't received it, check with neighbours, building reception, or any safe drop location first. If the package is still missing after 3 business days, contact us.

Estimated Delivery Times

Delivery usually takes 7 to 16 business days from the dispatch date, depending on your location. These are estimates, not guarantees.

Contact Support

If your tracking shows no movement for more than 10 business days, or if your package was marked delivered but never arrived, contact us directly before initiating a dispute with your bank or card issuer, we will resolve it faster.

Email: info@aesthetify.shop · Phone:

Frequently Asked Questions

About Aesthetify

Who is Aesthetify and where are you based?
Aesthetify is an online store for premium home, kitchen, and coffee accessories, operated by Mert Retail Group LLC (trading as Aesthetify), based in Sheridan, Wyoming, United States. You can reach us any time at info@aesthetify.shop or

Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.

The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.

How we work

We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.

Get in touch

We read and reply to every message, usually within 1 to 2 business days.

Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:

Get in Touch

We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.

Contact Channels

Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.

Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.

Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support Hours

Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.

Response Time Commitment

All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.

For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.

Before You Contact Us

You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.

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Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely by Shopify Payments. We do not store raw card data. All payment information is tokenized in accordance with PCI-DSS standards.

Can I modify or cancel my order after placing it?
Orders enter our fulfillment queue immediately. If you need to modify or cancel, contact us at info@aesthetify.shop within 2 hours of placing your order. We will do our best to intercept it, but we cannot guarantee changes once fulfillment has begun.

Will I receive a confirmation email?
Yes. You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with your tracking number once your order dispatches.

Shipping & Delivery

How much does shipping cost?
Shipping is free on every order worldwide, with no minimum purchase.

How long will delivery take?
Orders are processed within 1 to 3 business days. After processing, delivery usually takes 7 to 16 business days, depending on your location and the item ordered. These are estimates and begin once your order ships. You receive a tracking number by email when it ships.

Do you ship internationally?
Yes. We ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

How do I track my order?
Your shipping confirmation email contains your tracking number and a direct link to the carrier tracking page. You can also visit our Track Order page and enter your order number and email address.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in original condition, and in their original packaging. There is no restocking fee. Return shipping is the customer responsibility unless the item arrived damaged or incorrect. Final sale items are not eligible for return. Full details are on our Shipping & Returns page.

How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 to 10 business days. The credit will appear on your original payment method. Processing times may vary by bank.

My item arrived damaged. What do I do?
Email us at info@aesthetify.shop within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Disputes

What should I do before filing a chargeback with my bank?
Please contact our support team first at info@aesthetify.shop or

Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.

The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.

How we work

We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.

Get in touch

We read and reply to every message, usually within 1 to 2 business days.

Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:

Get in Touch

We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.

Contact Channels

Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.

Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.

Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support Hours

Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.

Response Time Commitment

All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.

For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.

Before You Contact Us

You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.

. We resolve the vast majority of issues quickly and directly. Filing a chargeback without contacting us first delays your resolution. We are always willing to make things right.

Still Have Questions?

Email info@aesthetify.shop or call

Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.

The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.

How we work

We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.

Get in touch

We read and reply to every message, usually within 1 to 2 business days.

Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:

Get in Touch

We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.

Contact Channels

Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.

Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.

Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support Hours

Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.

Response Time Commitment

All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.

For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.

Before You Contact Us

You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.

, Monday to Friday, 09:00 to 18:00 MST. · Hours: Monday to Friday, 09:00 to 18:00 MST