Contact & Support

Get in Touch

We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.

Contact Channels

Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.

Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.

Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support Hours

Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.

Response Time Commitment

All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.

For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.

Before You Contact Us

You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.