Contact & Support

Get in Touch

We're here when you need us. Whether you have a question about your order, a shipping update, or a return request — reach out through any of the channels below and our team will handle it promptly.

Contact Channels

Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.

Phone
+1 307 296 1963
Our support line is staffed and ready to assist with time-sensitive order issues.

Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Support Hours

Monday – Friday, 09:00 – 18:00 MST
We are closed on weekends and US federal public holidays.

Response Time Commitment

All inquiries submitted via email receive a written response within 1–2 business days. Phone calls during business hours are answered live or returned within 1 business day.

For order tracking questions specifically, please check your dispatch confirmation email first — your tracking number is included there automatically once your shipment leaves our facility.

Before You Contact Us

You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.