Frequently Asked Questions (FAQ)
Frequently Asked Questions
About Aesthetify
Who is Aesthetify and where are you based?
Aesthetify is an online store for premium home, kitchen, and coffee accessories, operated by Mert Retail Group LLC (trading as Aesthetify), based in Sheridan, Wyoming, United States. You can reach us any time at info@aesthetify.shop or
Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.
The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.
How we work
We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.
Get in touch
We read and reply to every message, usually within 1 to 2 business days.
Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:
Get in Touch
We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.
Contact Channels
Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.
Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.
Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Support Hours
Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.
Response Time Commitment
All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.
For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.
Before You Contact Us
You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.
.Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely by Shopify Payments. We do not store raw card data. All payment information is tokenized in accordance with PCI-DSS standards.
Can I modify or cancel my order after placing it?
Orders enter our fulfillment queue immediately. If you need to modify or cancel, contact us at info@aesthetify.shop within 2 hours of placing your order. We will do our best to intercept it, but we cannot guarantee changes once fulfillment has begun.
Will I receive a confirmation email?
Yes. You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with your tracking number once your order dispatches.
Shipping & Delivery
How much does shipping cost?
Shipping is free on every order worldwide, with no minimum purchase.
How long will delivery take?
Orders are processed within 1 to 3 business days. After processing, delivery usually takes 7 to 16 business days, depending on your location and the item ordered. These are estimates and begin once your order ships. You receive a tracking number by email when it ships.
Do you ship internationally?
Yes. We ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
How do I track my order?
Your shipping confirmation email contains your tracking number and a direct link to the carrier tracking page. You can also visit our Track Order page and enter your order number and email address.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in original condition, and in their original packaging. There is no restocking fee. Return shipping is the customer responsibility unless the item arrived damaged or incorrect. Final sale items are not eligible for return. Full details are on our Shipping & Returns page.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 to 10 business days. The credit will appear on your original payment method. Processing times may vary by bank.
My item arrived damaged. What do I do?
Email us at info@aesthetify.shop within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Disputes
What should I do before filing a chargeback with my bank?
Please contact our support team first at info@aesthetify.shop or
Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.
The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.
How we work
We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.
Get in touch
We read and reply to every message, usually within 1 to 2 business days.
Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:
Get in Touch
We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.
Contact Channels
Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.
Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.
Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Support Hours
Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.
Response Time Commitment
All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.
For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.
Before You Contact Us
You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.
. We resolve the vast majority of issues quickly and directly. Filing a chargeback without contacting us first delays your resolution. We are always willing to make things right.Still Have Questions?
Email info@aesthetify.shop or call
Aesthetify is a small online shop for considered coffee, kitchen, and home essentials. We curate practical, good-looking products and ship them to customers across the United States, Canada, the United Kingdom, and beyond.
The store is operated by Mert Retail Group LLC, a company registered in Wyoming, United States. It began as a one-person project built around a simple idea: the everyday objects on your counter should be useful and look good. We are still small and deliberate about what we add to the catalog.
How we work
We work with vetted suppliers and fulfillment partners so we can offer a focused range without heavy overhead. That keeps our prices fair and lets us introduce new pieces quickly. Because some items ship from partner warehouses, delivery can take a little longer than next-day retail. We show estimated timeframes on every product page and in our Shipping policy so there are no surprises.
Get in touch
We read and reply to every message, usually within 1 to 2 business days.
Mert Retail Group LLC (trading as Aesthetify)
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@aesthetify.shop
Phone:
Get in Touch
We're here when you need us. Whether you have a question about your order, a shipping update, or a return request, reach out through any of the channels below and our team will handle it promptly.
Contact Channels
Email Support
info@aesthetify.shop
The fastest path to a resolution. Send us your order number and a brief description of your inquiry and we'll take care of the rest.
Phone
+1 307 429 3225
Our support line is staffed and ready to assist with time-sensitive order issues.
Mailing Address
Mert Retail Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Support Hours
Monday to Friday, 09:00 to 18:00 MST
We are closed on weekends and US federal public holidays.
Response Time Commitment
All inquiries submitted via email receive a written response within 1-2 business days. Phone calls during business hours are answered live or returned within 1 business day.
For order tracking questions specifically, please check your dispatch confirmation email first, your tracking number is included there automatically once your shipment leaves our facility.
Before You Contact Us
You may find an immediate answer in our FAQ, Shipping & Returns, or Track Order pages. These cover the most common questions about delivery timelines, return eligibility, and refund processing without requiring you to wait for a response.
, Monday to Friday, 09:00 to 18:00 MST.